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PhyNet Pipeline

Roster → Nesting → Production · agent movement, kill lists, and stuck watch

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Uploads

Drop CSVs anywhere below — the dashboard reads headers and files them automatically.
Drop your CSV exports here or click to pick Roster · Nesting · Production · Opt-in Pool — any combination, any order.
Roster—
Nesting—
Production—
Opt-in Pool—

Pipeline

Counts across the three stages
Roster—
—
Foundations + 21 sims required to advance
Nesting—
—
Pre-production course + Phase 3 sim to advance
Production—
—
Client seats: 5 needed · Non-stale — · Scheduled next 7d —

Movement since previous upload

Upload a second time to see who moved.

Advanced → Nesting

0

Request credentials from client for each.

    Advanced → Production

    0

      Dropped from pipeline

      0

        New in Roster

        0

          Recent sim passes

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          Roster · at a glance

          Foundations + 21 screen sims required to advance to Nesting.

          Roster is your holding pattern. Agents park here waiting on a credentials request — that's your throttle valve. Stale here is normal; only promote when Nesting has room to receive them.

          Ready to promote to Nesting

          Cleared BG · passed the Roster sim · sorted by cert % then AI matching.
          Agent Cert % AI Sim pass Days since change Personal email
          Upload CSVs and connect the /api/sim-pass/roster endpoint to populate this queue.

          Progress trends

          Certification % per agent across your recent uploads.
          Agent Stage Cert % Trend Δ since last Sim pass Personal email
          Upload CSVs on two or more days to see progress trends.

          Roster hold list

          Agents parked here waiting on a credentials request. Hold unless Nesting has room.
          Agent Status Cert % AI Days idle Personal email
          Upload the roster CSV to see the hold list.

          Nesting · at a glance

          Refresher sim → live session with you → Production.

          Live session queue

          Agents in Nesting - Phase 3 · they've entered the LMS module. Sort by cert % desc.
          Agent Cert % Sim pass Days idle Personal email
          Upload the nesting CSV to see the live session queue.

          Needs a nudge

          Has credentials but hasn't advanced through the refresher sim recently.
          Agent Status Cert % Days idle Personal email
          Upload the nesting CSV to see nudge candidates.

          Production · capacity

          Client needs 5 seats · 8a–5p × 5 days ≈ 225h/wk of demand.

          Balance is the point — too few active agents and you can't cover; too many and no one gets hours, which turns healthy agents stale.
          Hours release in tiers: PB-1 picks first, then PB-2, then PB-3. If Scheduled looks light early in the week, it's usually because PB-2/PB-3 releases haven't opened yet — see the tier breakdown below.

          At-risk agents

          Worked 0h in the last 7 days · not necessarily to remove — often just needs re-engagement.
          Agent Worked · last 7d Scheduled · next 7d Momentum Reliability Personal email
          Upload the production CSV to see at-risk agents.

          By Priority Boarding tier

          Hours release in tiers — PB-1 first, then PB-2, then PB-3. A blank Scheduled cell for a PB-2 or PB-3 agent isn't a data gap; it's a shift they haven't been offered yet.
          Tier Agents (non-stale) Worked · last 7d Scheduled · next 7d Sched blanks
          Upload the production CSV to see the tier breakdown.

          Hours breakdown

          Non-stale production agents · sorted by hours booked for the next 7 days.
          Agent Worked · last 7d Scheduled · next 7d AHT QA Priority boarding
          Upload the production CSV to see hours breakdown.

          Opt-in pool · backfill targets

          Ranked by AI matching, Cleared BG first.
          Upload an opt-in pool CSV to populate this list.

          Find an agent

          Search across all four uploads at once.